Frequently asked questions

FAQ

What's our return policy?

🙏 Refunds & Exchanges

We’re here to serve with grace and integrity. If something’s wrong with your order, we’ll make it right.

We gladly offer refunds or exchanges for:

  • T-shirts that arrive damaged, misprinted, or incorrect

🕊️ Requests must be made within 7 days of delivery.

👕 Items must be unworn, unwashed, and in original condition.

**Email us (OurFreshWind@gmail.com) for special requests**

What's our shipping policy?

🚚 Shipping Policy

Thank you for supporting our mission to spread faith, hope, and healing.

Each T-shirt is made to order with care, so please allow a little time for production and delivery.

⏱️ Processing Time

  • Orders are processed and sent to production within 2–4 business days.

🌎 Shipping Time

  • USA: 5–10 business days
  • International: 7–14 business days (may vary by location)

Note: These are estimated times. Delays may occur due to customs, holidays, or high demand.

📦 Tracking

Once your order ships, you’ll receive a tracking number via email so you can follow it every step of the way (Ie.ThankHim00001)

What if my order seems to be taking longer than expected?

🙏 A Note from Us

As a small brand built on faith and purpose, we appreciate your patience. If your order seems delayed beyond normal timeframes, please reach out — we’re here to help.

📩 Contact Us: OurFreshWInd@gmail.com

Can I order in Bulk?

📦 Bulk Orders

Spreading hope is better together! We’re honored to support group orders for:

  • Churches & ministries
  • Mental health organizations
  • Small groups, youth events, or retreats
  • Fundraisers & community outreach

💬 How It Works:

  • Bulk orders start at 10 T-shirts or more
  • Discount pricing available based on quantity
  • Custom color or size requests may be accommodated
  • Please allow extra time for production & shipping

📩 Ready to order in bulk?

Email us at OurFreshWind@gmail.com with:

  • Quantity needed
  • Styles/sizes
  • Date you need them by
  • Shipping location

We’ll respond within 1–2 business days with a custom quote and next steps.

🕊️ Thank you for helping us share the message of faith, healing, and mental wellness. We’re excited to partner with you!